This course introduces the Microsoft® Windows operating system, Internet Explorer browser, and Outlook information manager; word processing, and data processing applications. In addition, this course offers an introduction to applications and procedures specific to Herzing College

The distinct duties and responsibilities of pharmacists and pharmacy assistants are detailed. Topics include the different types of pharmacies; work environments; drug regulation and control, prescription error prevention, and legal and ethical issues. The specific role of the pharmacy assistant in the daily operation of the pharmacy is fully explained and demonstrated in the practical application of daily operations.

Students will develop critical thinking to identify causes, prevention, and reporting and risk management of medication errors. They will develop analytical skills to practice safe medication use and to prevent errors in the distribution, preparation, dispensing and administration of medications.

This comprehensive pharmacology course guides students through the general concepts of pharmacology and defines drug classifications as related to their action on various body systems. The therapeutic classifications as defined in the Ontario Drug Benefit Formulary are also explained. The course also discusses various common disease states and their effective treatment, relating the classification of drugs to this treatment. The student is exposed to both generic and brand names of most drugs.

This course will provide knowledge to students about over the counter (OTC) and herbal products available for self -care. They will also learn their role in helping the patients and referring them to the pharmacist.

This course focuses on the hands-on side of measuring techniques: weighing, reducing, calculating dosages, compounds, IV rates, and administrations; as well as preparing and measuring infusions and solutions; applying metric conversions; and using fractions, proportions, ratios, and percentages. Students blend ingredients for ointments, creams, powders, solutions, elixirs, suspensions, and capsules.

This course provides instruction and hands on training with Nexxsys; Pro-Pharm’s computerized pharmaceutical dispensary system. Topics include workbench organization and views; Rx Detail and batch processing; automatic scheduling of tasks; patient record customization; inventory monitoring; security; label generation and customization; supplier and doctor information; and purchase order customization.

This course is designed to provide the student the opportunity to develop effective communication and listening skills in a pharmacy/healthcare environment. Topics will include verbal and nonverbal communication, active listening skills, barriers to communication, conflict resolution skills, and sensitivities in the communication process.

The student will be prepared to enter the health field with a basic understanding of pharmaceutical legislation and the ethical concerns that pharmacy employees are facing in the current health system.

Career Development provides the student with the knowledge, skills, and development of the student’s job search path, including written skills for cover letters, résumés, and thank you letters. The course will also provide practical experience pertaining to interviewing process. Best practices and faux pas will be explained and outlined through mock interviews and peer evaluations.

Client Services provides a critical examination of issues embedded in the practice of providing client service. Topics include research about best practice in customer service and communication techniques; psychologically based methods for dealing with the management of customer complaints; and the roles of a customer service employee and supervisor within ethical boundaries and common business practice in a pharmacy.

This course presents the principles of calculating medication dosages using the formula method D/H x Q=X. The math coverage includes a review covering fraction and decimals, ratio and percent, simple equations, and ratio and proportion. Multiple problems are included to allow students to practice their skills and reinforce learning. The course also stresses the prevention of medication errors and details the implications of any error and how to prevent it.

This course introduces the foundations of the language of medicine and develops medical vocabulary through the study of the structures, functions, diagnostic procedures, pathology, and treatment procedures of the body systems. Topics include medical terminology; the structure of the human body; and the skeletal, muscular, cardiovascular, lymphatic, immune, respiratory, digestive, urinary, nervous, integumentary, endocrine, and reproductive systems.

The placement component of the program is the practical application of a student’s knowledge and skills in a retail pharmacy environment. The internship requires full-time day attendance working in the industry setting. The duration of the internship is four weeks during which the student must satisfactorily complete a minimum of 280 hours of work experience.